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Wrong name showing on smartphone Caller ID? Here’s why! • Most cellphone providers in Canada and the US only send caller ID as digits only. This means that most calls from cellphones don’t send caller ID name with the digits like we are accustomed to seeing from landlines where name and digits are sent together as caller ID. • Android and Apple smartphones are shipped with 3rd party software to associate a name with the caller ID digits that are received on incoming calls. • This software connects to the internet and compares the phone numbers in the incoming caller ID to a database maintained by Hiya.com and/or TrueCaller.com. • IMPORTANT: KELCOM Revolution IP (nor any telecom company), have any affiliations with these database providers. • These databases are not very accurate, in part due to their source for data – end user saved contacts. Their databases are populated from saved contacts from random smartphone users. • These database providers often have incorrect data associated with phone numbers. To correct the name data that they have associated with your phone number, you will need to submit a ticket with these 2 companies to correct your caller ID in their database. • You can open tickets on Hiya.com and/or TrueCaller.com to have them correct the data. Tickets are processed and data is corrected within a couple of days, typically. • If you need any help with opening tickets with these companies, please call or email our support team at 519-250-5029 or support@revolutionip.com. We’re here to help! Are you getting “Call Backs” from people you didn’t call? Here’s why! • Scammers will use Caller ID spoofing to use your phone number as their Caller ID to make calls, making it appear as if you are the caller. • Scammers use this tactic to appear local and avoid block lists and target victims. • When one of these spam calls are missed, the called person may try to call back but since the spammer “spoofed” your phone number, the return call goes to you instead of the spammer and leads to this call back confusion. • There is no way to trace the spammers calls or location. They are very deceptive. • There is no way to stop the spammers from using your phone number. • This falls under the purview of the Canadian Radio-television and Telecommunications Commission (CRTC). • The CRTC is currently struggling to regulate unsolicited telecommunications activities and protect the privacy of Canadians. • You can visit the CRTC’s website for more info on caller ID spoofing. https://crtc.gc.ca/eng/phone/telemarketing/identit.htm